Trezor.io/Start® | Starting Up Your Device | Trezor®

Goal: Step-by-step guidance to set up your Trezor hardware wallet, establish secure backups, and understand first-run security best practices.

1 — Before you begin

Check the box and the device

When your Trezor arrives, inspect the packaging for tamper-evidence. Confirm the device model matches your order and that the tamper seal (if present) looks intact — do not proceed if anything seems off.

What you need

Time estimate

Initial setup typically takes ~15 minutes. Follow the on-screen instructions carefully. (This includes firmware install and backup creation.)

2 — Install Trezor Suite and connect

Choose Suite or Web

Install the official Trezor Suite desktop app or use the official start page to continue in-browser. The Suite guides you through firmware installation and wallet creation with clear prompts.

Connecting the device

Plug the Trezor into your computer, open Trezor Suite (or the official start site), and follow the “Set up my Trezor” flow. The device will prompt you to install firmware if required — this is normal and secure.

3 — Firmware, PIN & seed

Install official firmware

The device ships without firmware installed. Allow Suite to install the latest verified firmware — do not accept firmware from unknown sources.

Set a PIN

Create a PIN on the device. The PIN protects the device if physically stolen. Memorize it — avoid writing the PIN on the seed card.

Create and store your recovery seed

Write down the recovery seed (usually 12–24 words depending on model and options) on the supplied recovery card. This seed is the ONLY way to recover funds if the device is lost or damaged — keep it offline and secure.

4 — Best security practices

Never share your seed or PIN

Your recovery seed and PIN are secrets. Trezor staff, support, or recovery services will never ask for them. If anyone requests your seed or asks you to enter it on a website, stop immediately.

Backups and redundancy

Store copies of your seed in multiple secure physical locations (trusted safe, deposit box). Consider using tamper-evident storage or stainless steel seed plates for extreme durability.

Software hygiene

Only download Trezor Suite and firmware from the official Trezor site or verified GitHub repositories. Keep your computer OS and browser up to date to reduce attack surface.

5 — Recovery & troubleshooting

Recovering your wallet

If you ever need to recover, choose the “Recover wallet” flow in Suite and carefully enter your seed words in the order shown. Follow advanced recovery tools only with official guidance.

Support

For shipping issues, warranty, or unusual errors, use the official support channels rather than third-party “help” offers.

Contact Official Support